North England Contact Centers
Loyal, skilled and friendly employees coupled with low labor and property costs make North England the ideal location for a call center.
That's why almost a quarter of the UK call center workforce and 15 percent of these companies are already located in North England. Our region is home to more than 700 contact centers of over 10 seats, employing more than 200,000 people.
Even though our salaries can be the most affordable in the UK and Europe, there is no compromise on quality. The culture of the North England workforce is flexible, hardworking and genuinely friendly. And they have the language skills to excel in an office that has to service the rest of Europe.
- Our low attrition rates and employee costs mean that finding and keeping good staff is easier.
- North England is home to the only UK university, the University of Central Lancashire, that offers specialist post-graduate courses in call center management.
- Call centers have industry support through the Advisory Board in the east and Call Northwest in the west, which help members with recruitment and training, market intelligence and retention. The People Management Network has helped created a unique vocational qualification to promote continuous professional development in this sector.
